Refunds for purchases made on this website are processed by our payment partner, FastSpring, who acts as the Merchant of Record for all orders.
If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date, unless a different refund period is clearly stated on the product page at the time of purchase.
To request a refund, please contact us using the support information provided in your order confirmation email, or reply directly to the FastSpring receipt you received after purchase. Please include your order ID, the email address used at checkout, and a brief description of the reason for your request.
Refund eligibility is determined on a case-by-case basis and may depend on factors such as product type, usage, and whether the product has been successfully activated or substantially used. In some cases, we may request additional information to verify the issue or help resolve a technical problem before issuing a refund.
Certain purchases may be non-refundable where clearly indicated before checkout (for example, where a “no refunds” notice is displayed, or for time-limited, consumable, or one-time-use services). In such cases, refunds will generally not be granted except where required by applicable law.
If a refund is approved, it will be issued by FastSpring to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider, but refunds typically appear within 5–10 business days after approval.
Chargebacks initiated directly with your bank or card issuer may delay or complicate the refund process. We encourage you to contact us or FastSpring first so we can review your request and, where appropriate, issue a refund directly.
This refund policy is intended to be consistent with FastSpring’s standard refund practices and applicable consumer protection laws. Where there is a conflict between this policy and mandatory local law, the law will prevail.